5 min read

Who Owns the Soul?

5 min read

Who Owns the Soul?

Abstract image the depicts soul searching

Author

Devin DaRif

Share:

The CMO will say brand consistency is their job, then describe work focused on customers and market perception. The CHRO will say employee experience is their job, then describe programs that don't touch external messaging. The CEO might say culture is everyone's job, which is another way of saying it's nobody's job.

The gaps between functions are where coherence fades away.

The Kingdom Problem

Each leader runs their function well. The CMO builds brand awareness, the CHRO improves engagement scores, communications manages the message. Capable people doing solid work within their domains. The problem is that the domains don't connect. Each leader optimizes for their own metrics, their own stakeholders, their own definition of success. Nobody's dashboard measures whether these efforts add up to something coherent.

The gaps between functions are where coherence fades away. Marketing launches a campaign promising innovation while HR recruits for stability and risk management. The CEO's investor narrative emphasizes transformation while employees experience bureaucratic stasis. The employer brand attracts candidates with promises that the employee experience can't keep. Each function did its job. The system failed anyway.

A Different Question

This won't be solved by creating a new role or adding another box to the org chart. What's needed is a shift in how existing leaders think about their work and their relationship to each other.

Coherence emerges when leaders start asking a different question before they ship anything. Corporate Impact Marketing asks whether the external promise can be delivered by employee reality. The Head of Recruiting asks whether the talent they're attracting will thrive in the actual culture. Client Relations asks whether employees would recognize the company being described to investors. These questions cut across functional boundaries. They require leaders to see past their own domains to the system they're all part of.

More Insights
& Ideas

5 minute read

Value Strategy: From Criticism to Creation

2 minute read

McKinsey Created a Brilliant EVP Playbook. Why Did the Industry Ignore It?

Connection doesn't happen by hoping. We build it decision by decision.