
Author
Matthew Gilbert
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Your employer brand affects customer trust. Your consumer brand shapes who applies and engages. When CMOs and CHROs can't answer ‘how’ — together — there are blind spots that are costing both of them.
Many organizations treat Brand, Culture, and Talent as separate challenges. When we look closely, we see that they're not. They're the same problem showing up in different dashboards.
Many organizations treat Brand, Culture, and Talent as separate challenges.
When we look closely, we see that they're not. They're the same problem showing up in different dashboards.
Employer brand practices have spent years refining a process that produces sameness, even if presented with more flair. EVPs, pillars, messaging frameworks — the machinery is familiar. But the output keeps converging on the same handful of themes that could belong to anyone. We’ve all seen it, heard it, and lived in it. In short, we see what’s not working. Let’s explore what should happen next.
That's Value Strategy.
Two kinds of value — and only one gets measured.
Every work experience contains two dimensions of value:
Functional value is what we can count. Compensation, benefits, PTO, flexibility, tools, training, resources. These get you into someone's consideration set. They rarely inspire excellence.
Identity value is what we feel. Whether the work gives us meaning. Whether we see ourselves in the mission. Whether the person we're becoming by working here is someone we want to be. This is what truly drives decisions — staying, leaving, engaging, checking out — and it's largely ignored.
When both dimensions are understood together, you stop guessing at what words to put in pillars and start knowing what to build.
Here's a pattern we've seen repeatedly: a large employer struggling with attrition in critical roles. Their engagement survey said people wanted better compensation. That wasn't wrong, but it wasn't the driver. Mid-career employees in those roles had lost sight of who they were becoming at the company. The identity value had eroded. The fix wasn't a pay raise. It was a fundamentally different conversation about growth and future self. Retention shifted. So did the quality of new applicants.

